Returns & Exchanges
At Casta Diva Home, we want you to be completely satisfied with your purchase of our luxury home goods. If an item does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to begin the return authorization process.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship the Item
Affix the prepaid shipping label provided by our team and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing